Exclusions
Conditions
Hazardous Materials
Pricing and Packaging
Satisfaction Guarantee

Return Policies: Return Form Instructions Non-Defective Item(s) Defective Item(s) Warranty Item(s) Non-Stock Item(s) Damage or Shortage(s) Proof of Identification Convenient Exchange Program

Download our Return Form (PDF)

Shipping Policies

EXCLUSIONS

Special shipping methods (UPS Next Day Air, 2nd Day Air, etc.), hazardous material charges and parts are excluded from the “Free and Reduced Rate Shipping Program”.

Back to top

CONDITIONS

Shipping charges will be the responsibility of the purchaser for shipments that are refused, undeliverable or for merchandise improperly returned. Free shipping applies to retail pricing only and specially priced items or promotions are excluded, unless otherwise stated.

Back to top

HAZARDOUS MATERIALS

Certain products may be classified as hazardous materials. Shipment of these products may be limited to certain freight carriers. Products labeled as hazardous material require additional handling charges.

Back to top

NO MINIMUM ORDER

There are no minimum order requirements.

Back to top

SATISFACTION GUARANTEE

Please call a Butler Customer Service Representative if you are not completely satisfied with the item(s) you have ordered.

Back to top

Return And Exchange Policies

RETURN FORM INSTRUCTIONS

A completed return form must accompany all returned items to insure prompt and accurate processing. The return form and the return label provided are to include your company name, address and telephone number. Please repack items carefully. The Butler Corporation is not responsible for damages due to packaging. Insure and return your package prepaid via any carrier to The Butler Corporation, 251 Moody St., Ludlow, Ma 01056. Sorry no C.O.D. returns will be accepted.

Back to top

NON-DEFECTIVE ITEM(S)

All non-defective item(s) for return or exchange must be returned to The Butler Corporation within 30 days of shipment of the replacement item(s) to be eligible for credit. No credit will be issued for item(s) that have been used or damaged. Customer is responsible for the payment of shipping and handling charges.

Back to top

DEFECTIVE ITEM(S)

A replacement for a defective item(s) will be shipped at our current selling price. A credit will be issued if the defective item(s) is returned to The Butler Corporation within 30 days of shipment and if the failure of the item(s) was due to a defect in material and/or workmanship.

Back to top

WARRANTY ITEM(S)

A replacement item(s) will be shipped at our current selling price to replace a warranty item(s) that has failed. A credit will be issued if the defective item(s) is returned to The Butler Corporation within 30 days of the replacement shipment and if the failure of the warranty item(s) was due to a defect in material and/or workmanship within the Butler warranty period. Credit will also be given for ground shipping and handling charges in the first 12 months of warranty coverage. Items returned after 30 days will be credited less 25%, after 60 days will be credited less 50%, after 90 days will be credited less 75%. There will be no credit issued for warranty items returned after 120 days.

Back to top

NON-STOCK ITEM(S)

All non-stock or special order items are not eligible for return or credit.

Back to top

DAMAGE OR SHORTAGE(S)

It is important to inspect the order upon receipt and to notify The Butler Corporation immediately if there are any damages or shortages. Delivery of the products in good condition is the responsibility of the carrier. Keep all shipping materials (box, packing, etc.) intact until an inspection can be made by the carrier should the order arrive damaged or with item(s) missing.

Back to top

COMPONENT EXCHANGE PROGRAM

A replacement component will be shipped at our current selling price. The failed component must be returned to The Butler Corporation within 30 days for inspection and evaluation to be eligible for credit. A credit, when applicable, will be issued for the difference between the selling price of the replacement component and the rebuilding charges, when the returned component can be rebuilt. The customer will be charged for the parts and labor that were required to rebuild the returned component. No credit will be issued if rebuilding the returned component would cost more than the original selling price. The Butler Corporation may require up to 15 days from receipt of a returned component to perform a thorough evaluation.

Back to top

PROOF OF IDENTIFICATION

Parts from the Butler System are affixed with a tamper proof Butler System identification label. This label is designed with tamper evident features. Do not attempt to remove the label. Returned part(s) are required to have this label intact. No credit will be issued if the label is non-existent, destroyed or appears to have been tampered with.

Back to top

CONVENIENT ORDERING

The Butler Corporation is committed to friendly convenient and courteous service. Orders and inquiries receive prompt attention. Purchasing has been made easy with the use of our website where you can browse all our products by category or use our comprehensive search engine. There are no minimum order requirements.

Back to top

We are here to assist you with your orders:
MONDAY through FRIDAY (8:00 a.m. - 4:30 p.m. E.S.T.)
TOLL FREE: 800.535.5025
FAX: 413.589.9344