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Shipping & Returns
Shipping Policies:

Volume Savings
Hazardous Materials
Freeze/Thaw Instability
Satisfaction Guarantee

Return Policies:

Return Form Instructions
Non-Defective Item(s)
Defective Item(s)
Warranty Item(s)
Non-Stock Item(s)
Damage or Shortage(s)
Proof of Identification
Convenient Exchange Program

Return Form

Download our Return Form (PDF)

Shipping Policies

SAVE 5%-10%-20% ON VOLUME

The Butler Corporation offers the benefit of year round Volume and Shipping Rate Savings. These benefits are offered in the continental United States for both liquid and powdered products. Purchases of liquid and powdered products can be combined for Volume and Shipping Rate Savings of 5%-10%-20%.

Please see chart for details.

Freight costs to ship parts and supplies cannot be precalculated, as each item’s dimensions and weight determines the charges. Therefore, each item or a combination of items must be individually evaluated, packaged and shipped based on what our shipping department determines to be the least expensive method. If you have any shipping questions, require a cost estimate, need expedited shipping or would like to inquire about other shipping options, please call 800.535.5025.

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Orders received by 2:00 p.m. (E.S.T.) for UPS delivery will be shipped the same day. Special shipping is available (UPS Next Day Air, 2nd Day Air, etc.) by request. Shipping costs are covered to the nearest port for orders shipped outside of the continental United States. All duties, taxes and fees, etc. are the sole responsibility of the purchaser.

Click here for information on our Shipping Program



Special shipping methods (UPS Next Day Air, 2nd Day Air, etc.), hazardous material charges and parts are excluded from the “Shipping Program”.

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Shipping charges will be the responsibility of the purchaser for shipments that are refused, undeliverable or for merchandise improperly returned.

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Certain products may be classified as hazardous materials. Shipment of these products may be limited to certain freight carriers. Products labeled as hazardous material require additional handling charges.

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Products such as Liquid Enzyme and Carpet Protector are not freeze/thaw stable and will not be usable if allowed to freeze. The Butler Corporation has no control over how a carrier protects its freight and there- fore cannot be responsible for delivered products that may have been frozen.

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Return And Exchange Policies


A completed return form must accompany all returned items to insure prompt and accurate processing. The return form and the return label provided are to include your company name, address and telephone number. Please repack items carefully. The Butler Corporation is not responsible for damages due to packaging. Insure and return your package prepaid via any carrier to The Butler Corporation, 251 Moody St., Ludlow, Ma 01056. Sorry no C.O.D. returns will be accepted.

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All non-defective item(s) for return or exchange must be returned to The Butler Corporation within 30 days of shipment of the replacement item(s) to be eligible for credit. No credit will be issued for item(s) that have been used or damaged. Customer is responsible for the payment of shipping and handling charges.

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A replacement for a defective item(s) will be shipped at our current selling price. A credit will be issued if the defective item(s) is returned to The Butler Corporation within 30 days of shipment and if the failure of the item(s) was due to a defect in material and/or workmanship.

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A replacement item(s) will be shipped at our current selling price to replace a warranty item(s) that has failed. A credit will be issued if the defective item(s) is returned to The Butler Corporation within 30 days of the replacement shipment and if the failure of the warranty item(s) was due to a defect in material and/or workmanship within the Butler warranty period. Credit will also be given for ground shipping and handling charges in the first 12 months of warranty coverage. Items returned after 30 days will be credited less 25%, after 60 days will be credited less 50%, after 90 days will be credited less 75%. There will be no credit issued for warranty items returned after 120 days.

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All non-stock or special order items are not eligible for return or credit.

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It is important to inspect the order upon receipt and to notify The Butler Corporation immediately if there are any damages or shortages. Delivery of the products in good condition is the responsibility of the carrier. Keep all shipping materials (box, packing, etc.) intact until an inspection can be made by the carrier should the order arrive damaged or with item(s) missing.

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A replacement component will be shipped at our current selling price. The failed component must be returned to The Butler Corporation within 30 days for inspection and evaluation to be eligible for credit. A credit, when applicable, will be issued for the difference between the selling price of the replacement component and the rebuilding charges, when the returned component can be rebuilt. The customer will be charged for the parts and labor that were required to rebuild the returned component. No credit will be issued if rebuilding the returned component would cost more than the original selling price. The Butler Corporation may require up to 15 days from receipt of a returned component to perform a thorough evaluation.

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Parts from the Butler System are affixed with a tamper proof Butler System identification label. This label is designed with tamper evident features. Do not attempt to remove the label. Returned part(s) are required to have this label intact. No credit will be issued if the label is non-existent, destroyed or appears to have been tampered with.

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The Butler Corporation is committed to friendly convenient and courteous service. Orders and inquiries receive prompt attention. Purchasing has been made easy with the use of our website where you can browse all our products by category or use our comprehensive search engine. There are no minimum order requirements.

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Please call a Butler Customer Service Representative if you are not completely satisfied with the item(s) you have ordered.

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We are here to assist you with your orders:
MONDAY through FRIDAY (8:00 a.m. - 4:30 p.m. E.S.T.)
TOLL FREE: 800.535.5025
FAX: 413.589.9344

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CONTACT US: 800.535.5025

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